This course teaches the dynamics of providing not good - but GREAT customer service! Learn the “Golden Rule” of public interaction and use your interpersonal skills to build rapport and develop loyalty from a client or customer. Discover techniques that will help hone your listening skill so that you also hear what the customer is NOT saying. Master ways of addressing the customers’ anger and concerns when your service or product has failed to meet their expectations. This course will help develop, enhance and strengthen the soft skills needed to ensure positive interactions with the people that drive, support and sustain your business or service.