This course teaches the dynamics of providing not just good, but GREAT customer service! Learn the “Golden Rule” of public interaction and use your interpersonal skills to build rapport and develop loyalty with a client or customer. Discover techniques that will hone your listening skills so that you also hear what the customer is NOT saying. Master ways of addressing customers’ anger and concerns when your service or product has failed to meet expectations. This course will help develop, enhance, and strengthen the soft skills needed to ensure positive interactions with the people that drive, support, and sustain your business or service.